Emotional Intelligence Seminar – Live Online
Number of Sessions: 2
Session Dates: October 6, 2020 12:00 - 4:00pm EST
October 8, 2020 12:00 - 4:00pm EST
Total Length: 8 hours
Price: Full Seminar (All Sessions) - $795
Join Charles Wolfe in this live and highly interactive online training course.
Secure your spot now to join Chuck in this exclusive development opportunity.
DAY ONE
12:00-12:30pm (Introduction)What does Emotionally Intelligent Leadership look like-and how is it Different from Regular Leadership?
The best leaders are those individuals whom people naturally want to follow-even voluntarily. So how do the characteristics that we associate with outstanding leaders compare with traits associated with emotional intelligence? Take Steve Jobs, for example. He was an emotionally intelligent leader … or was he? Find out as we lay the groundwork for our two-day camp.
- Exercises and discussion to become more aware of how you can develop into an emotionally intelligent leader
- Steve Jobs-emotionally intelligent? You be the judge.
- Definitions of leadership and management from the Global Organization Leadership Development (GOLD) Competency List and from change management expert John Kotter
12:30-1:50pm The Science and Art of Emotional Intelligence
The pioneers who discovered and studied emotional intelligence needed a way to make their discoveries practical and applicable to daily life. The result: the Emotion Roadmap™.
- What is the Emotion Roadmap™-and how can you use it to develop your emotionally intelligent leadership skills?
- How the simple, yet profound, process within the Emotion Roadmap™ will help you successfully handle workplace challenges, such as:
- Managing crises
- Engaging employees
- Creating brand loyalty
- Changing workplace culture-for the better
- Inspiring a shared vision
- Managing performance
- Exceeding customer expectations-whether your customers are external (vendors, actual customers, and clients) or internal (inter-departmental customers)
New leader activity where you will learn about the attributes of a new leader and then decide what they would be like to work with. You'll also ask yourself the questions: How do you see yourself-and how do you believe others see you?
1:50 – 2:00pm Break
2:00-2:30pm Applying Emotional Intelligence to Leadership - Identify Feelings
Start applying your EI skills by putting theory into practice. View a series of pictures to see how well you are able to assess emotions. You'll also work in small groups to demonstrate and discuss feelings that are associated with leadership. Also in small groups discuss and demonstrate feelings associated with leadership: pride, loyalty, support, engagement. View Plutchik's color wheel of emotions and discuss which feelings support, and which detract from effective leadership.
- Can you identify emotion in faces, objects and each other?
- Small group work and discussion to examine the feelings and emotions associated with leadership:
- Pride
- Loyalty
- Support
- Engagement
- What is Plutchik's color wheel of emotions? Which feelings support effective leadership-and which emotions detract from it?
2:30-3:00pm Applying Emotional Intelligence to Leadership - Use Feelings
Using emotion is the key to becoming more powerful and gaining control of your own emotions, the emotions of others, and your relationships. You can choose what to feel, based on what is ideal to feel for you and for others. This key principle is the foundation for the Emotion Roadmap™.
- The importance of controlling your own emotions-and how that control affects other aspects of your influence and your leadership
- Choosing what to feel
- Case studies to demonstrate the power leaders have to create the emotions that lead to engaged employees, brand loyalty and passionate customers
3:00-3:45pm Applying Emotional Intelligence to Leadership - Understand Feelings
Understanding emotions is the key to knowing how to change emotions. Emotions follow certain rules. Participants will participate in several exercises demonstrating how emotions work and a case study involving culture change and the emotional leadership strategies used to move from an autocratic, transactional leadership style to a participative transformational leadership style. The case study will be followed by a powerful exercise on understanding how style impacts leading and how key emotional drivers are associated with different leadership styles.
- Emotional patterns-and how not to get swept away with the tide
- Emotional leadership strategies-and how to choose the right one for the situation
- Case studies that demonstrate the true, transformative power of applying the right leadership style to the right situation
3:45-4:00pm Review of the day and how the Emotion Roadmap™ Impacts Leadership
Day Two (One Week later)
12:00-12:15pm Review
We'll continue to look at the many opportunities you have to apply emotional intelligence to leadership. Quick Q&A regarding day one, followed by small group discussions about your homework and applying the Emotion Roadmap™ to emotionally challenging situations.
12:15-12:45pm Negotiating Conflict
How do you see eye-to-eye with someone who has a different leadership and emotional style from you? Key techniques for managing emotions and negotiating a conflict with someone with a different style from yours.
- How to read someone else's style and personality
- How to respond to specific communication and emotional styles
- Key negotiation techniques
12:45-2:00pm Employee Engagement: Can you influence how engaged your employees feel?
How engaged do your employees feel-and how can you influence their engagement positively?
Learn from real-life case studies involving the leadership of a newly formed project team and a leader confronted with a customer asking him to do something he views as wrong.
- Hands-on activity that teaches how to increase the number of employees feeling engaged
- Your emotional reach and influence-use it wisely and to everyone's best advantage
2:00 - 2:10pm Break
2:10-2:40pm Manage Feelings and Performance
Group discussions and exercises demonstrating how to emotionally plan for giving and receiving feedback in circumstances with a strong performer and with a poor performer. Hands-on practice you can apply back at the office.
2:40-3:15pm High Cost of Low Emotional Intelligence
Studies and research show there are real benefits of high emotional intelligence. What is the cost that is associated with low emotional intelligence-including termination and poor retention?
- What the studies say about emotional intelligence in the workplace-and how their findings affect your situation
- Is low emotional intelligence at the core of some of your most common workplace problems? Use research-based techniques to raise the EI of your employees
3:15-3:45pm Putting it all Together
Ready to put the pieces together and see how EI is going to work in action? Practice using the Emotion Roadmap™, review case studies, and role play.
- What does a final look at the ability-based EI assessment say about your ability to identify, use, understand, and manage emotions?
- An opportunity to provide your group members with positive feedback
3:45-4:00pm Review Objectives, Questions and Answers, Thank you and Goodbye